ServiceTitan
FillRoutes
UXRRedesignOperational Workflows
SENIOR PRODUCT DESIGNER - LES, NYC
Bringing clarity to complex products, from the big picture to the everyday details.
I'm a senior product designer who connects research, strategy, and systems thinking to build products around how people actually work.
Across different industries, team sizes, products, and varying product stages, I love connecting ideas to solve problems and deliver better experiences.
Watch my commercial on the TV and explore my work below.
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- 11Years of experience
- 3×Founding designer
- 20+Research studies
- 8Industries
- 50+Features shipped
Showcase
Four projects spanning 0→1 design, operational systems, field workflows, and research-led redesigns. Hover over a project image to see its interaction video.
2026Oppability
Disability-First Café POS
Leading the 0→1 design of an accessibility-first point-of-sale system that helps café employees work more independently.
0 → 1Operational Workflows
2024ServiceTitan
Scan & Document
Created a mobile workflow that helped field teams scan equipment and document inspections reliably across large commercial visits.
MobileOperational Workflows
2023Flashpoint
Advanced Search
Restructured a complex intelligence-search workflow around how analysts build queries, contributing to a 23% increase in conversion.
RedesignUXR
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Search by keyword, company, industry, or type of work. Hover over a project image to see its interaction video.Choose a filter to see matching projects or click "All".
Mary is a true advocate for UX research. She conducts her own research studies, she uses the data to drive product decisions. What impressed me even more was her curiosity around AI.
She's been actively exploring how tools like NotebookLM can accelerate research insights, and she was generous enough to organize a learning session for our researchers to share what she'd discovered. It was one of the most engaging and practical knowledge-sharing sessions we've had. She came prepared and sparked great conversation.
Mary elevates people around her.
Linlin Yi
UX Research Manager
ServiceTitan
I was continually impressed by how strongly Mary connects user insight, storytelling, systems thinking, and real business impact.
She has a talent for helping teams get to the actual user problem. She asks thoughtful, strategic questions that challenge assumptions and help teams avoid building the wrong thing. Her work consistently elevates product strategy, not just validates it.
She’s incredibly effective at making research actionable, translating insights into clear direction for product, design, and leadership partners. She pairs this with strong visual and interaction design instincts, ensuring the final experience reflects the same level of thought as the strategy behind it.
Mary Walton
Staff Product Designer
ServiceTitan
During her time at Flashpoint, Mary was able to get up to speed quickly by understanding both customer and stakeholder friction points within our search experience. Her ability to digest complex data and feedback while iterating in a short amount of time was impressive.
Mary always came to the table ready to participate and provide valuable dialog around UX best practices. Her passion for design was undeniable, and she could articulate user value and outcomes.
I highly recommend Mary as she quickly meshed with the teams and provided valuable UX insights to the Flashpoint search experience.
Stacey Fatica
Senior Director of Product Design
Flashpoint
Mary is a talented designer and a great teammate. She brings a valuable perspective and thoughtful approach to all of her work. I really enjoyed getting the opportunity to work together with Mary at Avvir and iterate on the core Inspect product - features that Mary designed and researched dramatically improved the user experience!
Evan Perlman
Senior Software Engineer
Avvir
Mary was a core driver of our research practice as a design team, and our efforts to create a working design system. She's great at digging deep into a problem, surfacing hidden complexity, and validating assumptions.
Mary would be an asset to any team, especially a smaller org that is looking to grow and establish its design practice further.You can expect a deep-thinking design guru, who will also very likely become your friend.
Matt Klein
Staff Product Designer
Avvir
Within months of joining the company Mary got up to speed and inspired a fresh perspective on the mobile Search UX/UI. Throughout our multi-variant testing, her research backed solution consistently drove a statistically significant increase in our primary metric.
After over a year of unsuccessful testing, Mary’s solution was a breakthrough and we implemented her solution with confidence across all user groups on our iOS & Android mobile applications.
In addition to her unique and thoughtful perspective on design, Mary was a huge benefit to the culture of our cross-functional scrum team. She was excellent at forming relationships with members of our squad as well as championing several Employee Resource Groups within the broader organization.
Caitlin O'Hara-Baker
Senior Product Manager
iHeart Radio
I worked under Mary during my first Internship in UX/UI. I learned so much during this time, and gained a lot of pertinent experience that has really helped me in my career thus far.
I am so thankful for the time that I got to spend working with Mary - she was a great mentor, both professionally and personally.
I would work with Mary again in a heartbeat and anyone would be lucky to have her on their team.
Asha Bacchus
Product Designer
SwiftIQ
Mary was a wonderful addition to our small, fast-growing startup. She arrived as the Lead and Founding Designer playing an important role in modernizing existing applications and then launch of our new and critically valuable analytical interface that now makes up over half of our usage. The platform usability and capability were central to the acquisition of SwiftIQ.
In addition to her product contributions, Mary brought nothing but positivity and generosity to enhance our culture.
Jason Lobel
Founder & CEO
SwiftIQ
Mary is awesome! Not only is she very detail-oriented and dedicated to doing awesome work on every project she touches, she also brings a unique perspective and inquisitive nature that is really refreshing to work with.
Will Shandling
UX Program Director
Flatiron School / Designation
Showcase
Four projects spanning 0→1 design, operational systems, field workflows, and research-led redesigns. Hover over a project image to see its interaction video.
2026ServiceTitan
FillRoutes
Redesigned route review so dispatchers could verify optimized schedules and resolve conflicts faster.
UXRRedesignOperational Workflows
2026Oppability
Disability-First Café POS
Leading the 0→1 design of an accessibility-first point-of-sale system that helps café employees work more independently.
0 → 1Operational Workflows
2024ServiceTitan
Scan & Document
Created a mobile workflow that helped field teams scan equipment and document inspections reliably across large commercial visits.
MobileOperational Workflows
2023Flashpoint
Advanced Search
Restructured a complex intelligence-search workflow around how analysts build queries, contributing to a 23% increase in conversion.
RedesignUXR
Find exactly what you’re looking for
Search by keyword, company, industry, or type of work. Hover over a project image to see its interaction video.Choose a filter to see matching projects or click "All".