I'm Mary, a product designer based in NYC.
I designed this experience for you: what you're looking for, how much time you have, and how deeply you want to explore.
When I rebuilt my portfolio, I approached it like any other product problem and started thinking what recruiters, hiring managers, and design teams actually need to find, understand, and make a decision.
I design for users for a living and this portfolio is no exception. Read more and participate here.
11 Years
of Experience
3× Founding
Designer
20+ Research
Studies
8 Industries
solved for
50+ Major
Features Shipped
🧰 Tools in my Toolbox 🧰
Mary is a true advocate for UX research. She conducts her own research studies, she uses the data to drive product decisions. What impressed me even more was her curiosity around AI.
She's been actively exploring how tools like NotebookLM can accelerate research insights, and she was generous enough to organize a learning session for our researchers to share what she'd discovered. It was one of the most engaging and practical knowledge-sharing sessions we've had. She came prepared and sparked great conversation.
Mary elevates people around her.
Linlin Yi
UX Research Manager
ServiceTitan
I was continually impressed by how strongly Mary connects user insight, storytelling, systems thinking, and real business impact.
She has a talent for helping teams get to the actual user problem. She asks thoughtful, strategic questions that challenge assumptions and help teams avoid building the wrong thing. Her work consistently elevates product strategy, not just validates it.
She’s incredibly effective at making research actionable, translating insights into clear direction for product, design, and leadership partners. She pairs this with strong visual and interaction design instincts, ensuring the final experience reflects the same level of thought as the strategy behind it.
Mary Walton
Staff Product Designer
ServiceTitan
During her time at Flashpoint, Mary was able to get up to speed quickly by understanding both customer and stakeholder friction points within our search experience. Her ability to digest complex data and feedback while iterating in a short amount of time was impressive.
Mary always came to the table ready to participate and provide valuable dialog around UX best practices. Her passion for design was undeniable, and she could articulate user value and outcomes.
I highly recommend Mary as she quickly meshed with the teams and provided valuable UX insights to the Flashpoint search experience.
Stacey Fatica
Senior Director of Product Design
Flashpoint
Mary is a talented designer and a great teammate. She brings a valuable perspective and thoughtful approach to all of her work. I really enjoyed getting the opportunity to work together with Mary at Avvir and iterate on the core Inspect product - features that Mary designed and researched dramatically improved the user experience!
Evan Perlman
Senior Software Engineer
Avvir
Mary was a core driver of our research practice as a design team, and our efforts to create a working design system. She's great at digging deep into a problem, surfacing hidden complexity, and validating assumptions.
Mary would be an asset to any team, especially a smaller org that is looking to grow and establish its design practice further.You can expect a deep-thinking design guru, who will also very likely become your friend.
Matt Klein
Staff Product Designer
Avvir
Within months of joining the company Mary got up to speed and inspired a fresh perspective on the mobile Search UX/UI. Throughout our multi-variant testing, her research backed solution consistently drove a statistically significant increase in our primary metric.
After over a year of unsuccessful testing, Mary’s solution was a breakthrough and we implemented her solution with confidence across all user groups on our iOS & Android mobile applications.
In addition to her unique and thoughtful perspective on design, Mary was a huge benefit to the culture of our cross-functional scrum team. She was excellent at forming relationships with members of our squad as well as championing several Employee Resource Groups within the broader organization.
Caitlin O'Hara-Baker
Senior Product Manager
iHeart Radio
I worked under Mary during my first Internship in UX/UI. I learned so much during this time, and gained a lot of pertinent experience that has really helped me in my career thus far.
I am so thankful for the time that I got to spend working with Mary - she was a great mentor, both professionally and personally.
I would work with Mary again in a heartbeat and anyone would be lucky to have her on their team.
Asha Bacchus
Product Designer
SwiftIQ
Mary was a wonderful addition to our small, fast-growing startup. She arrived as the Lead and Founding Designer playing an important role in modernizing existing applications and then launch of our new and critically valuable analytical interface that now makes up over half of our usage. The platform usability and capability were central to the acquisition of SwiftIQ.
In addition to her product contributions, Mary brought nothing but positivity and generosity to enhance our culture.
Jason Lobel
Founder & CEO
SwiftIQ
Mary is awesome! Not only is she very detail-oriented and dedicated to doing awesome work on every project she touches, she also brings a unique perspective and inquisitive nature that is really refreshing to work with.
Will Shandling
UX Program Director
Flatiron School / Designation
Amie
AI Notetaker
Lovable
Build software products, using only a chat interface.
Lovable
Build software products, using only a chat interface.
🧰 Tools in my Toolbox 🧰
Amie
AI Notetaker
Lovable
Build software products, using only a chat interface.
Lovable
Build software products, using only a chat interface.
Mary is a true advocate for UX research. She conducts her own research studies, she uses the data to drive product decisions. What impressed me even more was her curiosity around AI.
She's been actively exploring how tools like NotebookLM can accelerate research insights, and she was generous enough to organize a learning session for our researchers to share what she'd discovered. It was one of the most engaging and practical knowledge-sharing sessions we've had. She came prepared and sparked great conversation.
Mary elevates people around her.
Linlin Yi
UX Research Manager
ServiceTitan
I was continually impressed by how strongly Mary connects user insight, storytelling, systems thinking, and real business impact.
She has a talent for helping teams get to the actual user problem. She asks thoughtful, strategic questions that challenge assumptions and help teams avoid building the wrong thing. Her work consistently elevates product strategy, not just validates it.
She’s incredibly effective at making research actionable, translating insights into clear direction for product, design, and leadership partners. She pairs this with strong visual and interaction design instincts, ensuring the final experience reflects the same level of thought as the strategy behind it.Mary Walton
Staff Product Designer
ServiceTitan
During her time at Flashpoint, Mary was able to get up to speed quickly by understanding both customer and stakeholder friction points within our search experience. Her ability to digest complex data and feedback while iterating in a short amount of time was impressive.
Mary always came to the table ready to participate and provide valuable dialog around UX best practices. Her passion for design was undeniable, and she could articulate user value and outcomes.
I highly recommend Mary as she quickly meshed with the teams and provided valuable UX insights to the Flashpoint search experience.Stacey Fatica
Senior Director of Product Design
Flashpoint
Mary is a talented designer and a great teammate. She brings a valuable perspective and thoughtful approach to all of her work. I really enjoyed getting the opportunity to work together with Mary at Avvir and iterate on the core Inspect product - features that Mary designed and researched dramatically improved the user experience!
Evan Perlman
Senior Software Engineer
Avvir
Mary was a core driver of our research practice as a design team, and our efforts to create a working design system. She's great at digging deep into a problem, surfacing hidden complexity, and validating assumptions.
Mary would be an asset to any team, especially a smaller org that is looking to grow and establish its design practice further.You can expect a deep-thinking design guru, who will also very likely become your friend.
Matt Klein
Staff Product Designer
Avvir
Within months of joining the company Mary got up to speed and inspired a fresh perspective on the mobile Search UX/UI. Throughout our multi-variant testing, her research backed solution consistently drove a statistically significant increase in our primary metric.
After over a year of unsuccessful testing, Mary’s solution was a breakthrough and we implemented her solution with confidence across all user groups on our iOS & Android mobile applications.
In addition to her unique and thoughtful perspective on design, Mary was a huge benefit to the culture of our cross-functional scrum team. She was excellent at forming relationships with members of our squad as well as championing several Employee Resource Groups within the broader organization.
Caitlin O'Hara-Baker
Senior Product Manager
iHeart Radio
I worked under Mary during my first Internship in UX/UI. I learned so much during this time, and gained a lot of pertinent experience that has really helped me in my career thus far.
I am so thankful for the time that I got to spend working with Mary - she was a great mentor, both professionally and personally.
I would work with Mary again in a heartbeat and anyone would be lucky to have her on their team.
Asha Bacchus
Product Designer
SwiftIQ
Mary was a wonderful addition to our small, fast-growing startup. She arrived as the Lead and Founding Designer playing an important role in modernizing existing applications and then launch of our new and critically valuable analytical interface that now makes up over half of our usage. The platform usability and capability were central to the acquisition of SwiftIQ.
In addition to her product contributions, Mary brought nothing but positivity and generosity to enhance our culture.
Jason Lobel
Founder & CEO
SwiftIQ
Mary is awesome! Not only is she very detail-oriented and dedicated to doing awesome work on every project she touches, she also brings a unique perspective and inquisitive nature that is really refreshing to work with.
Will Shandling
UX Program Director
Flatiron School / Designation
Project Hub
A selection of product design work across research, redesigns, and 0→1 builds. Each card links out to the full case study.
FillRoutes
Fill Routes is the FieldRoutes (ServiceTitan) tool that slots unscheduled appointments into existing technician routes, weighing availability, skills, and appointment windows. The optimizer could already produce a route, but dispatchers still had to manually verify it against a cluttered, low-hierarchy interface before publishing. I led the redesign of that review workflow, rebuilding how routes and conflicts were shown so dispatchers could catch problems in minutes instead of second-guessing every route by hand.
Inspect Redesign
Avvir used LiDAR scans and BIM models to detect where construction diverged from plan, but the findings were trapped in a specialist 3D workflow. Operations spent hours turning them into static PDF reports for field teams working with limited connectivity and little access to the underlying data. I led Inspect 2D from concept through research, testing, and launch, connecting expert review, floor-plan-based inspection, criticality, and self-service reporting in one workflow.
Disability First POS
Leading the 0→1 design of an accessibility-first point-of-sale system that helps café employees with intellectual and developmental disabilities work more independently.
Mobile Job Card
Redesigned ServiceTitan's mobile job card so field technicians could find critical information, understand job status, and access important actions more quickly while working under time pressure.
AI Chatbot
Established the interaction model for an AI assistant that helped users find information and move through complex property-care workflows without navigating the platform screen by screen.
Advanced Search
Restructured a complex intelligence-search workflow around how analysts build queries, contributing to a 23% increase in conversion while making advanced search easier to use.
Commercial Technician
Defined a mobile workflow for commercial technicians managing complex jobs in the field, translating field research into a faster and more usable day-to-day experience.
Updated Search
Reworked search across music, artists, stations, and podcasts, creating a clearer discovery experience within a large and varied content ecosystem.
Promotion Dashboard
Turned dense retail promotion data into a dashboard that helped consumer brands understand campaign performance, compare results, and identify opportunities more quickly.
Visa Dashboard
Created a 0→1 dashboard that gave immigration teams a shared view of case progress, assignments, and outstanding work across their portfolio.
Explore by category
Browse projects by the kind of problem they solved.
Mobile
Field-ready experiences designed for use away from a desk.
Operational Workflows
Turning complex day-to-day processes into something usable.
Analytics & Data
Making dense data legible and actionable.
Dashboards
Giving teams a clear view into what's happening and what's next.
AI
Designing AI-assisted workflows that keep people in control.
UXR
Research-led product decisions grounded in real user behavior.
Redesign
Modernizing existing products without losing what already works.
0 → 1
Taking a product from idea to first release.
Project Hub
A selection of product design work across research, redesigns, and 0→1 builds. Each card links out to the full case study.
FillRoutes
Fill Routes is the FieldRoutes (ServiceTitan) tool that slots unscheduled appointments into existing technician routes, weighing availability, skills, and appointment windows. The optimizer could already produce a route, but dispatchers still had to manually verify it against a cluttered, low-hierarchy interface before publishing. I led the redesign of that review workflow, rebuilding how routes and conflicts were shown so dispatchers could catch problems in minutes instead of second-guessing every route by hand.
Inspect Redesign
Avvir used LiDAR scans and BIM models to detect where construction diverged from plan, but the findings were trapped in a specialist 3D workflow. Operations spent hours turning them into static PDF reports for field teams working with limited connectivity and little access to the underlying data. I led Inspect 2D from concept through research, testing, and launch, connecting expert review, floor-plan-based inspection, criticality, and self-service reporting in one workflow.
Disability First POS
Leading the 0→1 design of an accessibility-first point-of-sale system that helps café employees with intellectual and developmental disabilities work more independently.
Mobile Job Card
Redesigned ServiceTitan's mobile job card so field technicians could find critical information, understand job status, and access important actions more quickly while working under time pressure.
AI Chatbot
Established the interaction model for an AI assistant that helped users find information and move through complex property-care workflows without navigating the platform screen by screen.
Advanced Search
Restructured a complex intelligence-search workflow around how analysts build queries, contributing to a 23% increase in conversion while making advanced search easier to use.
Commercial Technician
Defined a mobile workflow for commercial technicians managing complex jobs in the field, translating field research into a faster and more usable day-to-day experience.
Updated Search
Reworked search across music, artists, stations, and podcasts, creating a clearer discovery experience within a large and varied content ecosystem.
Promotion Dashboard
Turned dense retail promotion data into a dashboard that helped consumer brands understand campaign performance, compare results, and identify opportunities more quickly.
Visa Dashboard
Created a 0→1 dashboard that gave immigration teams a shared view of case progress, assignments, and outstanding work across their portfolio.