Disability First POS

Leading the 0→1 design of an accessibility-first point-of-sale system that helps café employees with intellectual and developmental disabilities work more independently.

Teacher Evaluation Tool

Building a 0→1 evaluation tool that gives educators a structured way to capture observations, assess performance, and track growth over time.

Scheduling

An in-app tool for workers to request time off and release or pick up shifts, while teachers and admins can view student and worker schedules and build the schedule itself.

FillRoutes

Fill Routes is the FieldRoutes (ServiceTitan) tool that slots unscheduled appointments into existing technician routes, weighing availability, skills, and appointment windows. The optimizer could already produce a route, but dispatchers still had to manually verify it against a cluttered, low-hierarchy interface before publishing. I led the redesign of that review workflow, rebuilding how routes and conflicts were shown so dispatchers could catch problems in minutes instead of second-guessing every route by hand.

Sales App

Led a mobile sales redesign grounded in field research, streamlining how technicians present options, build estimates, and guide customers through high-value purchasing decisions.

AI Chatbot

Established the interaction model for an AI assistant that helped users find information and move through complex property-care workflows without navigating the platform screen by screen.

Commercial Technician

Defined a mobile workflow for commercial technicians managing complex jobs in the field, translating field research into a faster and more usable day-to-day experience.

Scan and Document

Created a mobile workflow that helped field teams scan equipment and explore how documentation could be organized and attached to the correct customer and job records.

Mobile Job Card

Redesigned ServiceTitan's mobile job card so field technicians could find critical information, understand job status, and access important actions more quickly while working under time pressure.

Advanced Search

Restructured a complex intelligence-search workflow around how analysts build queries, contributing to a 23% increase in conversion while making advanced search easier to use.

Inspect Redesign

Led the redesign of Inspect, simplifying how construction teams review site conditions, document discrepancies, and turn complex project data into actionable work.

Complex Navigation

Established a unified navigation model across Avvir's 2D and 3D tools, making it easier to move between drawings, models, inspections, and related project information.

Updated Search

Reworked search across music, artists, stations, and podcasts, creating a clearer discovery experience within a large and varied content ecosystem.

Offline Podcasts

Introduced an offline podcast experience that gave listeners a simple way to download, manage, and play episodes when an internet connection was unavailable.

Promotion Dashboard

Turned dense retail promotion data into a dashboard that helped consumer brands understand campaign performance, compare results, and identify opportunities more quickly.

Promotion Measurement

Took a greenfield analytics product from research through launch, using insights from roughly 20 users across 12 companies to shape the strategy and interaction model.

Questionnaire Assignment

Reworked a multi-role questionnaire system used by HR teams, attorneys, and applicants, reducing the complexity of assigning and completing immigration casework.

Visa Dashboard

Created a 0→1 dashboard that gave immigration teams a shared view of case progress, assignments, and outstanding work across their portfolio.