Faced with a digital workflow requiring 12+ nested screens per scan, pest control technicians in high-stakes commercial environments suffered from frequent data loss and severe operational friction.

I redesigned the experience to align with their physical "perimeter walk," introducing direct homepage scanning and a visual progress tracker that reduced "taps-to-scan" by over 70%.

This optimization achieved a 20% increase in appointment efficiency and ensured 100% audit readiness for regulatory-heavy facilities